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FAQ - About Keidel Cabinetry & Appliances

1. I don't live in the Cincinnati area. Can I purchase your products locally?
   
2. Do you sell all the products shown on your website?
   
3. Do you sell only products from the vendors listed on your website?
   
4. Should I bring in my own measurements?
   
5. Do you guarantee everything will fit as planned?
   
6. How much of a down-payment do you require?
   
7. I am an individual contractor or homeowner. Can I open a charge account?
   
8. What if my contractor or builder is buying the material?
   
9. I am a contractor but the homeowner is providing the financing or construction loan. Can I get credit?
   
10. Do you charge for delivery?
    
11. Do you sell countertops separately?
    
12. What is the warranty on your products?
    
13. Is hardware included with cabinets?
    
14. How long will it take to get my cabinets?
    
15. Do you provide installation?
    
16. What is your return policy?
    
17. More FAQs
    

 
  I don't live in the Cincinnati area. Can I purchase your products locally?
We are a distributor for the Cincinnati area, not a manufacturer. However, we do provide links to manufacturers' websites where, in most cases, you can locate a dealer or distributor nearest you.

 
  Do you sell all the products shown on your website?
Unless we specifically mention otherwise, the answer is yes.
.

 
  Do you sell only products from the vendors listed on your site?
Generally yes, but we can supply a number of unlisted specialty items to satisfy your specific needs.

 
  Should I bring in my own measurements?
You should have a sketch of your existing floor space when you come to see us in order for us to get started on a design. But before the plans are finalized, we must inspect the jobsite and verify all measurements.

 
  Do you guarantee everything will fit as planned?
Once we have measured the room, we will guarantee that everything will fit. If we must rely on measurements you provide us, we cannot make this guarantee.

Please Note:
In the case of countertops, our guarantee extends only to the countertop itself, and not to sink and/or other cut-outs made by fabricators or contractors.

To insure these cut-outs fit the sink and/or integrated appliances and the cabinet base, cutting should be made at the job site and not off-site. The installer assumes responsibility for the accuracy of these cuts.

 
  How much of a down-payment do you require?
In cases where credit has not been established with us, we generally require a 50% deposit to order cabinetry. That's because this merchandise is non-returnable. The balance of the order will become due just prior to delivery.

An exception is made on installed jobs, where 15% of the total won't be due until installation is complete.

Non-stock appliances also require a 50% deposit but models that we carry in stock can be reserved with no money down. Certain products may be shipped direct to you from the fabricator or factory, however, and these would require payment in full upon placement of the order.

 
  I am an individual contractor or homeowner. Can I open a charge
  account?
We welcome Visa, MasterCard, Discover and American Express at our Kenwood store. In addition, we can ordinarily extend credit to the owner of the property providing that funds can be secured by a third party such as a bank or savings and loan.

 
  What if my contractor or builder is buying the material?
If a contractor or builder will be buying the goods on your behalf, credit will be dependent on his experience with us. If he has not established a line of credit sufficient to cover the cost of the merchandise, a guarantee by the property owner will be required.

 
  I am a contractor but the homeowner is providing the financing
  or construction loan. Can I get credit?

Until you have established sufficient credit experience with us, we will require such jobs to be sold jointly with the property owner.

 
  Do you charge for delivery?

Delivery to an accessible garage or first floor location is free in the greater Cincinnati area, except for large luxury appliances, which may require a nominal fee.

 
  Do you sell countertops separately?
We sell granite and synthetic solid surface countertops separately, but we only sell laminates or other lower cost materials as part of a complete kitchen.

 
  What is the warranty on your products?

Warranties vary by product and are provided by manufacturers only. Keidel will coordinate warranty service and will serve as a liaison with the factory or installer to resolve any problems that may arise with your project.

Please Note:
The installer is responsible for proper installation of all materials. Damage that occurs during installation is the sole responsibility of the installer.

 
  Is hardware included with cabinets?
Only hinges are included with the cabinets as they come from the factory. Knobs and pulls must be selected separately. We offer a wide variety of options in this category.

 
  How long will it take to get my cabinets?
That depends on the manufacturer. Lead times will vary between 3 and 12 weeks, and these times will change depending on current demand. Counter tops require additional lead time of 1 to 3 weeks depending on the material chosen.

 
  Do you provide installation?
Yes. We work with qualified, reliable contractors who will install your cabinets if you'd like. We will coordinate deliveries with them and provide you with a single invoice for the completed project.Your contractor or builder assumes the responsibility for proper installation of all materials.

 
  What is your return policy?
Cabinets cannot be returned once they have been installed. For information on other items, please see our Merchandise Return Policy.

 
See Also:

For detailed information about the company, locations and services, see the About Section of our website.

• Our Company
  
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