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FAQ - About Keidel Bath & Plumbing

1. I don't live in the Cincinnati area. Can I purchase your products locally?
   
2. Do you sell all the products shown on your website?
   
3. Do you sell only products from the vendors listed on your site?
   
4. Does Keidel Supply deliver?
   
5. Do you Drop-ship merchandise?
   
6. Will the item I want be in stock?
   
7. Do you sell parts for old, out-of-production fixtures?
   
8. Do you install the items you sell?
   
9. How can I find a reputable plumber?
   
10. Can I do the job myself?
    
11. Do all fixtures go together? Are plumbing items inter-changeable?
    
12. Does Keidel Supply warranty its products?
    
13. Where can I find information on local building codes?
    
14. Do you accept Credit Cards?
    
15. Do you require a deposit?
    
16. Can I set up a charge account with Keidel Supply?
    
17. I am a contractor but the homeowner is providing the financing or construction loan. Can I get credit?
    
18. Do you provide job accounting?
    
19. What is your return policy?
    
20. More FAQs
    

 
  I don't live in the Cincinnati area. Can I purchase your products locally?
We are a dealer/distributor for the Cincinnati area, not a manufacturer. However, we do provide links to manufacturers' websites where, in most cases, you can locate a dealer or distributor nearest you.

 
  Do you sell all the products pictured on your website?
Unless we specifically mention otherwise, the answer is yes.
.

 
  Do you sell only products from the vendors listed on your site?
Generally yes, but we can supply a number of unlisted specialty items to satisfy your specific needs.

 
  Does Keidel Supply deliver?
Yes, if you are in the Cincinnati Metropolitan area. We have a fleet of trucks that can deliver material direct to your jobsite. We can even hold prepaid orders for delivery at a later time.

If you are outside of the Cincinnati metropolitan area, we can arrange for shipping on non-china items.

 
  Do you Drop-ship merchandise?
Yes, we can arrange for large orders to be shipped direct from the manufacturer to your door.

 
  Will the item I want be in stock?
Probably. We pride ourselves in maintaining adequate stocking levels of all items we carry; in fact our fulfillment level for the items we stock averages 97%. And since we have several locations to draw from, we can often fill your order from another branch in 24 hours.

 
  Do you sell parts for old, out-of-production fixtures?
While we have an extensive inventory of many replacement parts, quite often we are asked for parts we no longer carry. There are a number of suppliers on the Web who sell parts. See our related sites.

 
  Do you install the items you sell?
No. We are not plumbers and we do not do installation work.
In the case of shower doors, we can arrange for the manufacturer to measure and install them, and they provide their own warranty. Your contractor or builder assumes responsibility for proper installation.

 
  How can I find a reputable plumber?
The best source of advice is friends and family. Look for someone in your own area. He should be licensed and may be a member of the CMPA or similar local trade organization. If you're not sure about a plumber's credentials, ask to see his license. License requirements can be found in our plumbing references section under related sites. Or Use the links below to find a contractor in the Greater Cincinnati area:

 
  Can I do the job myself?
It depends on your level of expertise, but in many cases you can. We can give you information to help you choose the appropriate item for the job and one that it is suited for the purpose. More information can be found in our plumbing references section.

 
  Do all fixtures go together? Are plumbing items inter-changeable?
No. Fixtures from different manufacturers don't always go together; sometimes even those from the same company won't fit. Some fit-all products are available, but not for all applications. Call one of our experts for advice on your particular situation.

 
  Does Keidel Supply warranty its products?
Our products are manufactured by other companies. Those companies, most of whom have websites listed in our products section, provide all warranties. We will assist our customers in filing warranty claims if needed, in accordance with manufacturers' individual polices.

 
  Do you accept Credit Cards?
We welcome Visa, MasterCard, Discover and American Express.

 
  Do you require a deposit or prepayment?
A 50% deposit is required on all Special Order items, with the balance due just prior to delivery. If the item is shipped direct to you from the fabricator or factory (such as shower doors), payment in full is due when the order is placed.

 
  Can I set up a charge account with Keidel Supply?
If you buy plumbing material in volume regularly for your business and you can provide us with three long-term trade references, we can probably establish an account for you.

But even if you are an individual building your own home, if you can provide us with the name of the bank that is financing the project, as long as they provide us security, we can set up an account in your name. We can also set up accounts secured with cash or credit card for your convenience.

 
  I am a contractor but the homeowner is providing the financing
  or construction loan. Can I get credit?

Until you have established sufficient credit experience with us, we will require such jobs to be sold jointly with the property owner.

 
  Do you provide job accounting?
If you are a contractor who is working on a number of different projects and want to keep a separate accounting for each one, we can help segregate those bills for you.

 
See Also:

For detailed information about the company, locations and services, see the About Section of our website.

• Our Company
  
• Our Bath & Plumbing Products
  
• Our Cabinetry & Appliances
  
• Our Website