FAQs

FAQs

 

Who We Are

 

• Who is Keidel Supply Co., Inc.?

Keidel Supply Co. Inc. is a full-service Kitchen, Bath, Plumbing, Cabinetry and Appliance distributor, wholesaler, and retailer. We service the needs of residential and commercial plumbing contractors, builders, remodelers, designers, as well as homeowners who are building or remodeling their homes in the Greater Cincinnati area.

 

• How many years has Keidel Supply Co., Inc. been in business?
Keidel Supply Co., Inc. was founded in 1911.

 

• Where is the company headquartered?
The company is headquartered in Cincinnati, OH.

 

• How can I contact the company?

By Mail:

Keidel Supply Co. Inc.
1150 Tennessee Ave.
Cincinnati, OH 45229-1010

By Phone:

513 351-1600

By Fax:

513 351-9649

 

Where We Sell

 

• Where are your stores?

Paddock Hills – Our main Showroom:
Featuring Plumbing, Kitchen Bath, Cabinetry, Appliances and Lighting.

Westwood- Plumbing Display showroom and warehouse

 

• I don't live in the Greater Cincinnati area. Can I buy your products in my city?
We are a distributor for the Cincinnati area, not a manufacturer. However, we do provide links to manufacturers, where you can locate a dealer or distributor nearest you.

 

• Do you have an online store?
No. Currently, we do not sell online.

 

What We Sell

 

• Do you sell residential or commercial lines?
We sell plumbing, lighting, cabinetry, and appliances for both residential and commercial projects.

 

• What products do you sell?

We sell plumbing, lighting, cabinetry, and appliances from over 200 different manufacturers. Please see our Vendor Lists & Product Categories for detailed information.

 

• Do you sell only products from the vendors listed on your website?
We stock only products made by the vendors listed on our website, but we can special order almost any item from any manufacturer.

 

• Do you sell all the products pictured on your website?
Unless we specifically mention otherwise, yes.

 

• Do you sell parts for old, out-of-production fixtures?

While we have an extensive inventory of many replacement parts, quite often we are asked for parts we no longer carry. Our staff may be able to assist you in finding a local supplier in the Cincinnati area. There are also a number of online suppliers who sell parts.

 

• What is the warranty on your products?

Warranties vary by product and are provided by manufacturers only.

Please Note:
The installer is responsible for proper installation of all materials. Damage that occurs during installation is the sole responsibility of the installer.

Keidel will coordinate warranty service and will serve as a liaison with the factory or installer to resolve any problems that may arise with your project.

We will assist our customers in filing warranty claims if needed, in accordance with manufacturers’ individual polices.

 

• Do you stock everything you sell?

Because we sell many different products from many different manufacturers, it is impossible to stock every item. However, when it comes to plumbing, the answer is “Probably.” We pride ourselves in maintaining adequate stocking levels of all plumbing items we carry. Our fulfillment level for the items we stock averages 97%.

 

Returns Policy

 

• What if something is wrong, or I'm not happy with my order?
We will personally work with you to resolve your problem in a timely fashion, according to the terms of each manufacturer’s warranty. This is how we’ve conducted our business since 1911, by providing service both before and after the sale.

 

• Can I return an item after I buy it?
Returned merchandise is subject to the following limitations:

  • New Merchandise:
    Merchandise that is new, in carton, unopened, is returnable up to 90 days from the date of purchase, with no prior authorization and no restocking charge.
  • Opened, but unused merchandise will be subject to a restocking charge if returned.
  • Defective Merchandise:
    1. Defective merchandise that has not been installed can be returned to us for full credit.
    2. Defective merchandise that has been installed is subject to the manufacturer’s warranty, and may be returned only if the manufacturer agrees to honor the product warranty.
  • Special Order Merchandise:
    Special order merchandise is returnable only if manufacturer agrees to accept the return, and will be subject to a restocking fee.
  • Cabinetry
    Cabinets cannot be returned once they have been installed.

 

• What if my order arrives damaged?
If our trucks deliver your merchandise, we assume responsibility for its condition. If it arrives damaged on one of our trucks, we will take it back immediately.

 

Installation Options

 

• Do you provide installation for the products you sell?

Bath & Plumbing:
No. We are not plumbers and we do not do installation work. In the case of shower doors, we can arrange for the manufacturer to measure and install them. They provide their own warranty. Your contractor or builder assumes responsibility for proper installation.

Kitchens, Cabinetry, Appliances
We work with qualified, reliable contractors who will install your cabinets if you’d like. We will coordinate deliveries with them and provide you with a single invoice for the completed project.

Please Note:

The installer is responsible for proper installation of all materials. Damage that occurs during installation is the sole responsibility of the installer.

Keidel will coordinate warranty service and serve as a liaison with the factory or installer to resolve any problems that may arise with your project.

 

Delivery Options

 

• Do you deliver?

Yes, if you are in the Cincinnati Metropolitan area. We have a fleet of trucks that can deliver material directly to your jobsite. We can even hold prepaid orders for delivery at a later time.

 

If you are outside of the Cincinnati metropolitan area, we can arrange for shipping on non-china items.

 

Payment Options

 

• Do you accept Credit Cards?
We accept Visa, MasterCard, Discover, and American Express for payment.

 

• Can I set up a charge account with Keidel Supply?

If you buy plumbing material in volume regularly for your business and you can provide us with three long-term trade references, we can probably establish an account for you.

 

We can ordinarily extend credit to the owner of the property, providing that funds can be secured by a third party such as a bank or savings and loan.

If you are an individual building your own home, if you can provide us with the name of the bank that is financing the project, as long as they provide us security, we can set up an account in your name.

 

We can also set up accounts secured with cash or credit card for your convenience.

 

• What if my contractor or builder is buying the material?
If a contractor or builder will be buying the goods on your behalf, credit will be dependent on his experience with us. If he has not established a line of credit sufficient to cover the cost of the merchandise, a guarantee by the property owner will be required.

 

• I am a contractor but the homeowner is providing the financing or construction loan. Can I get credit?
Until you have established sufficient credit experience with us, we will require such jobs to be sold jointly with the property owner.

 

• Do you provide job accounting?
If you are a contractor who is working on a number of different projects and want to keep a separate accounting for each one, we can help segregate those bills for you.

 

Before You Visit Our Showroom

 

• What should I bring with me when I visit your showroom?
You should have a sketch of your existing floor space when you come to see us in order for us to get started on a design. Before the plans are finalized, we will inspect the jobsite and verify all measurements.

In addition you should know what your project budget and/or allowance is and the kind of style options you prefer.

 

• I have a designer/decorator. Can he/she come with me?
If you are working with a designer, arrange to bring him/her with you if at all possible. If you have a particular style to maintain, we will work with your designer to choose items that will achieve your objective.

 

Design Services

 

• Does Keidel have a designer on staff to help plan my project?
We have several designers on staff. Our designers are an extremely experienced and talented group of people. Their goal is to make your new home or remodeling project a dream come true!

 

• Do you charge a fee for providing a quote or design services?

If you already have a set of detailed plans or drawings, and are looking for a price quote, bring them in and we’ll be happy to give you a quote free of charge. We will trust the measurements provided, and base our quote on what you have given us. Because we did not measure the space ourselves, we are not responsible for any measurement errors.

 

If you decide to have us draw up plans and prepare pricing for you, a design retainer is required. This retainer is a fee and should not be considered a deposit towards purchase. The amount of the fee is determined by the amount of work requested of the designer.

 

• I am remodeling, can I bring in my own measurements?
Yes. You should have a sketch of your existing floor space when you come to see us in order for us to get started on a design. Before the plans are finalized, we will inspect the jobsite and verify all measurements.

 

• Do you guarantee everything will fit as planned?
Once we have measured the room, we will guarantee that everything will fit. If we must rely on measurements you provide us, we cannot make this guarantee. Please Note: In the case of countertops, our guarantee extends only to the countertop itself, and not to sink and/or other cut-outs made by fabricators or contractors. To insure these cut-outs fit the sink and/or integrated appliances and the cabinet base, cutting should be made at the job site and not off-site. The installer assumes responsibility for the accuracy of these cuts.

 

Other

 

• Do all fixtures go together? Are plumbing items inter-changeable?
No. Fixtures from different manufacturers don’t always go together. Sometimes even those from the same company won’t fit. Some fit-all products are available, but not for all applications. Call one of our experts for advice on your particular situation. Phone: 513 351-1600.

 

• Is hardware included with cabinets?
Only hinges are included with the cabinets as they come from the factory. Knobs and pulls must be selected separately. We offer a wide variety of options in this category.

 

• How long will it take to get my cabinets?
That depends on the manufacturer. Lead times will vary between 3 and 12 weeks, and these times will change depending on current demand. Countertops require additional lead time of 1 to 3 weeks depending on the material chosen.